Shipping & Production Policies
Production Time Policy
Modified October 16, 2018
In-stock product orders received by 3:30pm EST Monday through Friday will ship from our Whitby warehouse the same day. Sample products now ship the following business day. If an item you order is on backorder, you will be contacted by a Meeting Specialist the same day you place the order. Our Meeting Specialists are available Monday through Friday 9:00am to 5:00pm EST. To get your question answered immediately call 888.283.7939.
The production time for all custom products starts the day after the order is received and approved. Custom imprinted orders ship directly from the manufacturer. Rushes are available on most products. The fees on rushes vary depending on the product and the shipment date. Call for details 888.283.7939.
How is my order shipped?
Our preferred shipping carrier is FedEx. For Canadian shipments only, you can use your own FedEx shipping number on orders. When using your FedEx account, a $3 handling fee will be applied. You may choose Express Saver or Priority Overnight. If you are unsure of the best choice for your order, ask a Meeting Specialist. We cannot be responsible for delays in transit.
How much does it cost?
We charge FedEx published ship rates plus a $3 handling fee per order. If an order ships from more than one warehouse location, only one $3 handling fee will be added. If you elect to ship your order via FedEx, the cost to ship it by all available methods will be displayed so you can select one when you checkout. Shipping costs will be added to your order at the time the order is placed.
What about shipping outside of the U.S.?
US Customers: We ship all US orders FedEx.
The broker's fee is included in expedited shipping.
US Customers will be charged a duty on all products not made in the Americas.
All Other International Customers: We ship all international orders via FedEx. Customers in countries outside the U.S. and Canada are charged separately for all VAT, duties, shipping and brokerage fees. Next-day service to Alaska, Hawaii and Puerto Rico is available, but not guaranteed. International transit times are not guaranteed.
Do all of my stock items ship the same day?
For the most part, yes. There are usually 2 exceptions:
- If your order is finalized after the 3:30 EST cutoff time.
- If an in-stock product is on backorder (this is a rarity).
When do orders ship?
- In-stock product orders received by 3:30pm EST, Monday through Friday, will ship from our Whitby warehouse the same day.
- Custom order production times listed on the product pages are business days and do not include weekends.
- If an item you order is on backorder, you will be contacted by a Meeting Specialist the same day you place the order. Our Meeting Specialists are available Monday through Friday 9:00am to 5:00pm EST.
Can I track my order once it is shipped?
Yes, once the boxes have gone into the shipper's package stream, you will receive a tracking number via email. You can track the package on the shipper’s website: FedEx