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Credit, Return & Sample Policy

Credit Policy

We accept VISA, MasterCard, American Express and cheque. If you use a credit card, we will authorized the card when the order is placed. The credit card authorization will include shipping. and associated taxes.

If you would like to make purchases on account, you need to email this credit application to [email protected]. Our Accounting office will contact you within 1 business day. If you have questions, you can email us at [email protected]

All invoices are due in 15 days. Shipping charges and any applicable international customs fees may be billed separately at the time of shipment. Applicable customs fees are billed on credit terms of NET 15 days after shipment. All prices listed in CDN Dollars.

Please remit payment in CDN Dollars to:
Attn: Accounting
pc/nametag Canada
4-240 South Blair Street
Whitby, ON L1N 0G3

Hassle-Free Return Policy

We appreciate your business and will handle your return immediately. Please call us at 1.888.283.7939 or email [email protected] to receive a Return Merchandise Authorization (RMA) number so that your return can be processed efficiently.

Our return policy is based on three categories of merchandise:

  • Non-returnable: Customized or imprinted items and blank lanyards.
  • Returnable within 15 days: All technology products including, without limitation: printers, scanners, wireless technology, and accessories.  These products cannot be returned if they have been used. A restocking fee will apply to all technology products that have not been used but have opened boxes: 15% of the current retail price (25% for Datamax® brand products).
  • Returnable within 30 days: All other products.

Products in the 15-days and 30-days categories may be returned for full credit excluding shipping and handling charges.

Product Return Requirements

  • Return Merchandise Authorization (RMA) number must be written on the outside of the box with the exception of all printers. When returning printers please complete our return form and place inside of the product box. Return form is included with every invoice or available to download online.
  • Items must be returned in the same increments they were sold.
  • Returned items must be packaged in the original manufacturer's packaging (both inside and outside), including manuals, cables, warranty cards, etc.
  • The returned item must be clean with no scratches or visible signs of use.
  • Customer is responsible for all return shipping expenses.

Where to ship your return:

pc/nametag Canada Returns
4-240 South Blair Street
Whitby, ON L1N 0G3

Credit for Your Return

pc/nametag Canada® will credit your account within 2 business days upon receiving the return and verifying acceptable condition. We will refund your account using the original payment method.

For additional help

Call our Sales Department at 1.888.283.7939 or email [email protected]. We will be happy to help you.

Need to make a return? Download a Return Form.

Free Sample Policy

pc/nametag Canada® is pleased to provide complimentary samples of our products to customers and prospective customers so that you may evaluate the quality of our products. We strive to maintain an open policy while keeping costs as low as possible. pc/nametag Canada® reserves the right to question and/or decline sample requests, or request a credit card for shipping costs should the sample request exceed our cost guidelines. Samples ship the following business day via Standard Mail. Please note, only one sample per product per order, and a total of no more than 5 samples per order.